SHIPPING

WHAT SHIPPING OPTIONS DO I HAVE?

Gigi Seasons offers three methods of shipping via UPS. Shipping costs for various methods are automatically calculated prior to submitting your payment information. To view shipping costs, simply add items to your cart and proceed to the checkout page.

  • Ground Shipping: We offer free ground shipping for all orders in the contiguous US. UPS does not guarantee delivery times for this option. In many cases, products will arrive within 2-3 days. However, it can take up to 5-7 business days to arrive depending on delivery location and availability of items at a specific warehouse.
  • Two-Day Air: Once shipped, your product will be in transit for two business days. For example, orders received by 12pm ET (9am PT) will arrive in 2 business days. Please note that FedEx does not deliver Two-Day Air shipments on weekends or holidays.
  • Standard Overnight: Once shipped, your product will arrive the following business day. For example, orders received by 12pm ET (9am PT) will arrive in 1 business day. Please note that FedEx does not deliver Standard Overnight items on weekends or holidays.

Some small items, like replacement bulbs and small replacement parts are shipped via USPS and are usually in transit for 7-10 business days.

If you have any questions about shipping, please feel free to CONTACT US for assistance.

DO YOU SHIP TO PO BOXES OR APO ADDRESSES?

We are currently unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.

DO YOU SHIP TO ALASKA, HAWAII, OR PUERTO RICO?

Yes, we do ship to Alaska, Hawaii, and Puerto Rico, though you will be charged a shipping fee for these regions.

DO YOU SHIP TO CANADA?

Shipping to Canada is not available at this time.

DO YOU SHIP INTERNATIONALLY?

International shipping is not available at this time.

HOW DO I TRACK MY ORDER?

To track your order, please use our ORDER TRACKING TOOL. Please note that orders with multiple and/or large items may have unique tracking numbers. Tracking numbers may take up to 24-48 hours to display movement.

HAS MY ORDER SHIPPED?

Orders placed by 12pm ET will ship the same business day, while orders placed after 12pm ET will ship the following business day. Orders placed after 12pm ET Friday will ship the following Monday. Once our order has shipped, you will receive a shipping confirmation email with tracking information. You may also track your order with our online ORDER TRACKING TOOL. Please note that orders with multiple and/or large items may ship in multiple cartons with unique tracking numbers. Tracking numbers may take 24-48 hours to display movement.

CAN I CHANGE OR CANCEL MY ORDER?

Cancellation requests may be submitted within 30 minutes of placing an order. After this window, the order will be forwarded to the warehouse for processing and shipping and can no longer be altered. You may still return or exchange your merchandise in accordance with our RETURNS AND EXCHANGE POLICIES. Refusal of any merchandise at time of delivery will result in a $75 per box service fee.

HOW TO CANCEL YOUR ORDER:

The following options are available within the 30-minute window:

  1. Online order cancellation through the "My Account" page using a desktop or tablet device:
  1. Click the “My Account” link at the top right-hand corner of the Gigi Seasons site, then select “Order History.”
  2. Select “Cancel” next to the appropriate order number in the “Order History” page. If the Cancel button does not appear next to the order number, the 30-minute window has elapsed, and the order can no longer be canceled.
  3. If the cancellation is successful, a pop-up message will indicate that your request has been received and will be processed shortly. Additionally, the “Order Status” column in the Order History page will be marked “canceled.” Refunds will be issued immediately following cancellation.
  1. For assistance with making changes or canceling an order, contact our Customer Support or call us at (800) 819-0560. Cancellations cannot be processed through email.

WHAT IF MY ORDER TRACKING SHOWS NO MOVEMENT?

A tracking number may display “Label Created” status for up to 48 hours after shipment. This does not necessarily mean that the item is not moving; rather it means it has not yet reached the next delivery hub to be scanned.

If your tracking number has not updated more than 48 hours after its date of shipment, please CONTACT US for assistance and have your order information ready.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Shipping timelines vary depending on the shipping method that you select. Please see our SHIPPING OPTIONS for details.

The estimated delivery time for your order is updated at checkout and you should receive a shipping confirmation email within 24 hours of placing your order. Items typically take 3-5 business days to arrive, but your shipping timeline may be extended if you ordered a personalized, oversized or drop ship item. To see if a product has a longer shipment window, please see the Shipping Information section of the product information page.

Once you have placed your order, you may track it using our ORDER TRACKING TOOL. Tracking numbers may take up to 24 hours to display movement after the label has been created. Once your item is in transit, it will be scanned at various points between pickup and delivery. Depending on the shipping route, it is normal for 24-48 hours to pass between scans.

WHAT IF MY PACKAGE DID NOT ARRIVE WHEN EXPECTED?

If your package did not arrive when expected, you may check its status using our ORDER TRACKING TOOL. If order tracking shows the item has been delivered but you did not receive it, please check various doors and entryways around your home. Also, please speak with any family members or neighbors who may have moved the item. If your package(s) cannot be located, please CONTACT US and we would be happy to assist you.

WHAT IF PART OF MY ORDER IS MISSING/INCORRECT?

If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with any neighbors who may have received your item. If you still cannot locate it, please CONTACT US so we can coordinate with the shipping carrier to locate your package.

If you believe that part of your order is missing or incorrect, please open all packages to examine the contents and see if multiple items were shipped in one box. Please CONTACT US for assistance with your missing or incorrect orders. We apologize for any inconvenience.